How to Finance a Call Center

Author Coral Capital

Financing a call center in growth mode is a tricky business. That’s because when your call center is growing, you focus on all aspects of the business: making payroll, building out space, investing in people and new technologies, and training staff. There’s a lot going on, all at the same time, and all of these efforts have costs associated with them.Ultimately, call center companies in this stage are trying to figure out how they can afford to expand and grow while maintaining their service levels with current customers. So then how do call centers manage upfront costs associated with expansion while keeping customers happy in this volatile world of call center management? Often in growth mode, call center companies look for financing. Check out these three tips in this article in Customer Magazine from Coral Capital’s Jim Bertie for financing a call center the right way.